Terms of service

These Terms of Service ("Terms") are a binding agreement between you and Nova Focus Private Limited, with its affiliate NovaFocus LLC ("Nova Focus", "we", "us"). They govern your use of our websites, including novafocus.in and blockp.io, and every app, extension and service we publish, including BlockP (each a "Product"; together with our websites, the "Services").

• By creating an account, installing, buying or using any Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
• Each Product may have additional terms in the Product Schedule at the end of this document. For that Product, the Product Schedule and these Terms apply together; if they conflict, the Product Schedule prevails.
• If you use a Service on behalf of an organisation, you confirm you are authorised to bind it to these Terms.

• You must be at least 18 years old, or the age of majority where you live, to accept these Terms.
• A person under 18 may use a Product only if a parent or legal guardian accepts these Terms on their behalf and supervises their use. The parent or guardian is responsible for the minor's use and purchases.
• You may not use the Services if Indian law or the law of your country prohibits it, or if you are on a sanctions or restricted-party list.

• Give accurate information and keep your sign-in credentials secure. Use an email address you can access; codes, receipts and notices are sent there.
• You are responsible for all activity under your account. Email admin@novafocus.in immediately if you suspect unauthorised access.
• Accounts are personal. You may not sell, transfer or share them. Paid access may be used only on your own devices, within any device limits shown at purchase.
• One account may work across several Products. Deleting your account deletes it for all Products.

• Products may offer free features and paid features ("Premium"). Features differ by platform because of limits set by Apple, Google, Microsoft and browser makers.
• We may add, change or remove features, change which features are free or paid, launch or retire Products, or stop supporting an operating-system version, at any time.
• If we remove a core paid feature of a Product during a billing period you have already paid for, you may request a pro-rated refund for the rest of that period, regardless of Section 11.
• Beta, preview or early-access features are provided for testing, may be unstable, and may be withdrawn at any time without refund.
• Website content (blog posts, guides, e-books) is for general information only and may be changed or removed at any time.

You must not:

• Install or use a Product on a device you do not own or lawfully control, or to monitor another adult without their knowledge and consent
• Reverse engineer, decompile, modify or create derivative works of any Service, except where the law expressly allows
• Circumvent licensing, paywalls, device limits or security measures, or share paid access or paid content (such as e-books) with others
• Scrape our websites, send automated requests to our APIs, or try to access other users' data
• Upload malware, interfere with the Services' operation, or probe them for vulnerabilities without our written permission (report security issues to security@novafocus.in)
• Use the Services for any unlawful purpose or in breach of an app store's rules
• Resell, sublicense or commercially exploit the Services without our written consent

Content you give us (such as custom block messages, support emails or reviews) remains yours. You grant us a worldwide, royalty-free licence to use it only to provide and support the Services. If you post a public review or testimonial through our Services, you permit us to display it with your first name or chosen display name. Feedback and suggestions may be used freely without payment or credit.

The Services depend on third parties, including Apple, Google, Microsoft, Stripe, cloud hosts and DNS providers. Their terms govern your use of their services. We are not responsible for their availability, changes or acts, including an operating-system or app-store change that disables or limits a feature. Links to third-party websites are provided for convenience; we do not control or endorse them.

Where you buy determines who bills you

Paid access bought on one platform may unlock the same Product on your other platforms when you sign in with the same account. The purchase is still governed by the store where you bought it. Each Product is bought separately unless a bundle says otherwise.

• Auto-renewal. Subscriptions renew automatically at the end of each billing period and your payment method is charged until you cancel. Cancel at least 24 hours before the renewal date to avoid the next charge.
• One-time and lifetime purchases do not renew. "Lifetime" means for as long as we offer the Product.
• Free trials convert to a paid subscription when they end unless you cancel at least 24 hours before. Each person may use a free trial or introductory price once per Product.
• Prices are shown at purchase and vary by country. Taxes are included where the store or law requires; otherwise, they are added.
• Price changes never affect a period already paid for. For renewals, we or the app store will notify you in advance as required. If you disagree, cancel before the new price applies.
• Currency and bank fees charged by your bank or card issuer are not ours and are not refundable by us.
• Failed payments. The store or Stripe may retry a failed renewal. We may suspend paid access until payment succeeds; free features remain available.

• App Store: Settings > your name > Subscriptions.
• Google Play: Google Play > Payments & subscriptions > Subscriptions.
• Direct purchases: the Product's account or billing settings, or email admin@novafocus.in from your registered address.

After you cancel, paid access continues until the end of the period you paid for, then stops. Cancelling stops future charges; it is not a refund request. Uninstalling a Product or deleting your account does not cancel a subscription.

11.1 Summary

• Direct purchases: a full refund if you request within 3 days (72 hours) of the charge. After that, no refunds.
• App Store: refunds are decided solely by Apple. We cannot issue, approve, deny or influence them.
• Google Play: refunds are handled under Google Play's policies. We review a request only if Google refers you to us, and then only under the 72-hour rule.

11.2 Direct purchases (our websites, Windows, macOS direct downloads, browser extensions)

1. Window. Request within 72 hours of the charge. The window starts at the time on your payment receipt (UTC). A request is on time if our support inbox receives it before the window ends.
2. Each charge has its own window, including each automatic renewal and each Product bought separately.
3. How to request. Email admin@novafocus.in from your registered address with your order ID or receipt. A request from another address counts from the time of your first email, once we verify the purchase is yours.
4. After 72 hours, no refund for any reason, including non-use, forgetting to cancel, part of a billing period left, changing your mind, or incompatibility you could have checked before buying.
5. No partial or pro-rated refunds, except under Sections 4 and 17 or where the law requires.
6. Plan changes. A new charge after an upgrade or plan change has its own 72-hour window. Credit from the old plan is applied at checkout and is not refundable as cash.
7. Bundles. A bundle is refunded as a whole, not per Product.
8. Effect. Paid access to that Product ends immediately on all devices when the refund is issued; digital goods (such as e-books) must no longer be used.
9. Payment. Refunds go to the original payment method, in the original currency, for the amount charged, within 5 to 10 business days after approval. We are not responsible for exchange-rate differences or bank fees.
10. Discounts and gifts. Only the amount actually paid is refundable. Gift purchases are refunded only to the purchaser.
11. Abuse. We may refuse refunds where we reasonably believe the process is being abused, such as repeated buy-and-refund cycles or multiple accounts, without limiting your statutory rights.

11.3 Apple App Store purchases

Apple is the seller of record. Request all refunds from Apple at reportaproblem.apple.com or through Apple Support. Apple alone decides, under its own policies and timelines. We have no access to your Apple payment details and cannot issue, approve, deny, speed up or reverse Apple refunds. If Apple refunds you, paid access ends on all your devices.

11.4 Google Play purchases

Google is the seller of record, and refunds are handled under Google Play's refund policies. Request a refund through Google Play first. If Google refers you to us, email admin@novafocus.in with your Google Play order ID (starting "GPA."). We refund only if your request reaches us within 72 hours of the charge. Approved refunds are issued through Google Play, and paid access ends on all your devices.

11.5 Your statutory rights

Nothing in this Section limits any refund, withdrawal or cancellation right that the law of your country gives you and does not allow to be waived, including under India's Consumer Protection Act, 2019, EU or UK consumer law, or Australian Consumer Law. Where such a right applies, it prevails to that extent.

Please contact us before disputing a direct charge with your bank. If you open a chargeback on a charge that was valid under these Terms, we may suspend your account and paid access until the dispute is resolved, and we will give the payment provider evidence of the purchase. If a dispute is decided in your favour, paid access ends as for a refund.

The Services, including software, models, designs, mascots, content, e-books, the names Nova Focus and BlockP and all related trademarks, are owned by us or our licensors. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the Products on devices you own or control, and to access paid content, for your personal, non-commercial use under these Terms. All rights not expressly granted are reserved.

• No guarantee of results. Our Products are self-help and productivity tools. Filtering and detection are imperfect: they may miss content they should block and block content they should not, and can be defeated by operating-system changes, VPNs, private browsing or deliberate circumvention.
• Not medical or professional advice. Our Products and content do not treat addiction or any medical or mental health condition and do not replace a doctor, therapist or counsellor. If you are in crisis, contact local emergency services or a qualified professional.
• As is. To the fullest extent the law allows, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or uninterrupted, error-free or secure operation.
• Your device. Some Products need sensitive permissions and may affect device performance, battery life or compatibility with other apps. You enable them at your own discretion.

To the fullest extent the law allows:

• Nova Focus and its directors, employees and affiliates are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, profits, goodwill or device use, even if advised of the possibility.
• Our total liability for all claims relating to the Services is limited to the greater of (a) the amount you paid us for the Product concerned in the 12 months before the event giving rise to the claim, or (b) INR 1,000 (or USD 15).
• These limits do not apply to liability that cannot be limited by law, such as for death or personal injury caused by negligence, or fraud.

You agree to indemnify and hold Nova Focus harmless from claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or your installing a Product on a device or monitoring a person without authority.

• You may stop using the Services and delete your account at any time. This does not cancel store subscriptions (Section 10).
• We may suspend or terminate your access to any or all Services, with or without notice, if you breach these Terms, create legal risk for us, or if the law requires. If we terminate without cause, we will refund the unused portion of any prepaid direct subscription.
• We may discontinue any Product with at least 30 days' notice. We will then refund the unused, pro-rated portion of prepaid direct subscriptions for that Product; store purchases are refunded through the store's process where it allows.
• Sections 11 to 16 and 18 to 21 survive termination.

We may change these Terms, including any Product Schedule, at any time. We will post the updated version here and change the "Last updated" date.

• Non-material changes (clarifications, formatting, or changes required by law or an app store) take effect when posted.
• Material changes (such as changes to refunds, pricing terms or your rights) take effect 7 days after we post them and notify you in the Product or by email.
• Changes never apply retroactively to a purchase already made or a dispute already started.
• Continuing to use the Services after a change takes effect means you accept it. If you disagree, stop using the Services and cancel your subscription before it takes effect.

These Terms are governed by the laws of India. Subject to Section 11.5 and any mandatory right to bring proceedings in your own country, the courts at Bengaluru, Karnataka, India have exclusive jurisdiction. Before starting proceedings, you agree to contact admin@novafocus.in and try in good faith to resolve the dispute for at least 30 days.

If you downloaded a Product from the Apple App Store:

1. These Terms are between you and Nova Focus only, not Apple. Nova Focus, not Apple, is solely responsible for the Product and its content.
2. Your licence is limited to using the Product on Apple-branded products you own or control, as permitted by the App Store Usage Rules.
3. Apple has no obligation to provide maintenance or support for the Product.
4. If the Product fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price. To the maximum extent the law allows, Apple has no other warranty obligation for the Product.
5. Nova Focus, not Apple, is responsible for any claims relating to the Product, including product liability, failure to meet legal or regulatory requirements, and consumer protection or privacy claims.
6. Nova Focus, not Apple, is responsible for investigating, defending, settling and discharging any claim that the Product infringes a third party's intellectual property rights.
7. You confirm you are not in a country subject to a US government embargo or designated as "terrorist supporting", and you are not on any US government list of prohibited or restricted parties.
8. You must comply with applicable third-party terms when using the Product.
9. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

• Entire agreement. These Terms, the Product Schedule and the Privacy Policy are the entire agreement between you and Nova Focus about the Services.
• Severability. An unenforceable provision is limited to the minimum extent necessary; the rest stays in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not transfer your rights. We may assign them to an affiliate or a successor in a merger or sale.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages at app stores, cloud or email providers.
• Notices. We may notify you by email to your registered address or in a Product. Send notices to admin@novafocus.in.
• Language. If these Terms are translated, the English version prevails.

Nova Focus Private Limited, Bengaluru, Karnataka, India.Support and refunds: admin@novafocus.incontact: admin@novafocus.in

BlockP is an adult-content and app blocker for Android, iOS, macOS, Windows and Chrome. This Schedule adds to the Privacy Policy and Terms above for BlockP only.

A1. Additional data BlockP stores

BlockP does not collect browsing history, the URLs you visit, screen content, screenshots, or the names of blocked sites or apps you encounter.

A2. Device permissions and on-device processing

BlockP uses sensitive permissions (Android Accessibility Service, VPN Service and Device Admin; iOS Screen Time and optional device-management profile; macOS Screen Recording, Accessibility, Full Disk Access and browser Automation; Windows UI Automation; Chrome tabs, declarativeNetRequest and proxy) only on your device to detect and block content. Screen captures and page addresses are analysed in memory by on-device models and discarded immediately. Nothing these permissions can see is sent to our servers. Revoking a permission stops the features that depend on it.

A3. DNS filtering

When DNS filtering is on, the domain names your device looks up are sent to a filtering resolver operated by Nova Focus or by a third-party provider (currently CleanBrowsing), which answers "blocked" for adult or blocklisted domains. Web traffic is not routed through our servers. We do not log or store your lookups; third-party resolvers process them under their own privacy policies.

A4. Protection features and lockouts

BlockP's password protection, accountability partner, time-delayed unlock codes, long-sentence entry, walk-to-disable, app lock and uninstall prevention deliberately delay or prevent you from turning off blocking. By enabling them, you accept that:

• You may be unable to disable blocking, uninstall BlockP or change settings until your chosen wait passes or the right code is entered.
• Emailed codes may be delayed, filtered as spam or lost, may arrive a few minutes after the scheduled time, and expire after the period shown in the app.
• A wait you started cannot be shortened by cancelling and restarting it.
• Support may help you regain access only after verifying you own the account, and will not bypass a wait you set. Whether to assist is at our discretion.
• We are not liable for loss or inconvenience caused by a protection feature working as designed.

A5. Accountability partners

Add a partner only with their permission. Your partner receives only the codes and alerts you configure, never browsing history or screen content. They have no account rights and no obligations to us or to you under these Terms, and may ask us to delete their email at any time, which switches off the related feature. Removing a partner may itself require their code.